{"id":14,"date":"2026-09-19T13:04:59","date_gmt":"2026-09-19T12:04:59","guid":{"rendered":"https:\/\/folkytalk.com\/en\/?page_id=14"},"modified":"2026-09-19T13:04:59","modified_gmt":"2026-09-19T12:04:59","slug":"support","status":"publish","type":"page","link":"https:\/\/folkytalk.com\/en\/support\/","title":{"rendered":"Support and Contact"},"content":{"rendered":"<div class=\"contact-cards\">\n<div class=\"contact-card\">\n<h3>General support<\/h3>\n<p>Sign-in problems, questions about how FolkyTalk works, feedback and ideas.<\/p>\n<a href=\"mailto:&#113;u&#101;r&#121;&#64;fol&#107;&#121;&#116;&#97;l&#107;&#46;c&#111;m\">&#113;u&#101;r&#121;&#64;fol&#107;&#121;&#116;&#97;l&#107;&#46;c&#111;m<\/a>\n<\/div>\n<div class=\"contact-card\">\n<h3>Privacy and deletion<\/h3>\n<p>Access or delete your data, opt out after being reviewed, or <a href=\"..\/account-deletion\/\">delete your account<\/a>.<\/p>\n<a href=\"mailto:&#113;&#117;&#101;&#114;y&#64;&#102;&#111;lk&#121;&#116;&#97;lk.&#99;&#111;m\">&#113;&#117;&#101;&#114;y&#64;&#102;&#111;lk&#121;&#116;&#97;lk.&#99;&#111;m<\/a>\n<\/div>\n<div class=\"contact-card\">\n<h3>Child safety<\/h3>\n<p>Report anything that puts a child at risk. Read our <a href=\"..\/child-safety\/\">Child Safety Standards<\/a>.<\/p>\n<a href=\"mailto:q&#117;e&#114;&#121;&#64;&#102;&#111;lk&#121;&#116;a&#108;k&#46;&#99;&#111;&#109;\">q&#117;e&#114;&#121;&#64;&#102;&#111;lk&#121;&#116;a&#108;k&#46;&#99;&#111;&#109;<\/a>\n<\/div>\n<div class=\"contact-card\">\n<h3>Security<\/h3>\n<p>Found a vulnerability? Tell us privately and give us time to fix it before sharing it. Never access other people&#8217;s data.<\/p>\n<a href=\"mailto:que&#114;&#121;&#64;&#102;&#111;&#108;ky&#116;a&#108;k.co&#109;\">que&#114;&#121;&#64;&#102;&#111;&#108;ky&#116;a&#108;k.co&#109;<\/a>\n<\/div>\n<\/div>\n<h2>Write to us<\/h2>\n<p>Choose a topic and we&#8217;ll route your message to the right person. We usually reply within two working days. Child-safety reports are handled first.<\/p>\n    <div class=\"ft-form-wrap\" id=\"contact\">\n        \n        <form class=\"ft-form\" method=\"post\" action=\"https:\/\/folkytalk.com\/en\/wp-admin\/admin-post.php\">\n            <input type=\"hidden\" name=\"action\" value=\"ft_contact\">\n            <input type=\"hidden\" name=\"return\" value=\"\/en\/wp-json\/wp\/v2\/pages\/14\">\n            <input type=\"hidden\" id=\"ft_nonce\" name=\"ft_nonce\" value=\"2f2fa1f55f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/14\" \/>            <div class=\"ft-hp\" aria-hidden=\"true\">\n                <label>Leave this empty <input type=\"text\" name=\"website\" tabindex=\"-1\" autocomplete=\"off\"><\/label>\n            <\/div>\n\n            <label class=\"field field-wide\">\n                <span>What can we help with?<\/span>\n                <select name=\"topic\">\n                                            <option value=\"general\"  selected='selected'>General question or feedback<\/option>\n                                            <option value=\"account\" >Help with my account or sign-in<\/option>\n                                            <option value=\"deletion\" >Delete my account or data<\/option>\n                                            <option value=\"privacy\" >Privacy request (access, correction, other rights)<\/option>\n                                            <option value=\"optout\" >I was reviewed and want to opt out<\/option>\n                                            <option value=\"report\" >Report abuse or harmful content<\/option>\n                                            <option value=\"appeal\" >Appeal a moderation decision<\/option>\n                                            <option value=\"safety\" >Child safety concern<\/option>\n                                            <option value=\"security\" >Security vulnerability<\/option>\n                                    <\/select>\n            <\/label>\n            <label class=\"field\">\n                <span>Your name <em>optional<\/em><\/span>\n                <input type=\"text\" name=\"name\" autocomplete=\"name\" maxlength=\"120\">\n            <\/label>\n            <label class=\"field\">\n                <span>Your email<\/span>\n                <input type=\"email\" name=\"email\" autocomplete=\"email\" required maxlength=\"190\">\n            <\/label>\n            <label class=\"field field-wide\">\n                <span>Email or phone number on your FolkyTalk account <em>if it is different<\/em><\/span>\n                <input type=\"text\" name=\"account\" maxlength=\"190\">\n            <\/label>\n            <label class=\"field field-wide\">\n                <span>Message<\/span>\n                <textarea name=\"message\" rows=\"6\" required minlength=\"10\" maxlength=\"5000\"><\/textarea>\n            <\/label>\n                            <div class=\"field-wide cf-turnstile\" data-sitekey=\"0x4AAAAAAE9CG0uC2JdrD4uS\" data-theme=\"dark\" data-size=\"flexible\"><\/div>\n                        <p class=\"ft-form-foot\">\n                <button class=\"btn btn-light\" type=\"submit\">Send message<\/button>\n                <span>We use what you send only to answer you. See our <a href=\"https:\/\/folkytalk.com\/en\/privacy-policy\/\">Privacy Policy<\/a>.<\/span>\n            <\/p>\n        <\/form>\n    <\/div>\n    \n<h2>Before you write<\/h2>\n<h3>Can you tell me who reviewed me?<\/h3>\n<p>No. We never reveal who reviewed anyone, whoever asks. Anonymity is what lets people be honest.<\/p>\n<h3>Can I see a comment someone wrote about me?<\/h3>\n<p>No. Comments are private notes that help our AI understand themes that several people share. They are never shown to anyone.<\/p>\n<h3>Someone reviewed me unfairly. What can I do?<\/h3>\n<p>Your results combine everyone who reviewed you, so one voice never defines them. If a review breaks our <a href=\"..\/community-guidelines\/\">Community Guidelines<\/a>, <a href=\"?topic=report\">report it<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>General support Sign-in problems, questions about how FolkyTalk works, feedback and ideas. Privacy and deletion Access or delete your data, opt out after being reviewed, or delete your account. Child safety Report anything that puts a child at risk. Read our Child Safety Standards. Security Found a vulnerability? Tell us privately and give us time [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/folkytalk.com\/en\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/folkytalk.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/folkytalk.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/folkytalk.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/folkytalk.com\/en\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":0,"href":"https:\/\/folkytalk.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"wp:attachment":[{"href":"https:\/\/folkytalk.com\/en\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}